How can we help?

Visit app.beebeeb.io/signup and enter your email address. You will create a passphrase that encrypts all your data — we never see this passphrase.

If you have your 12-word recovery phrase, you can reset your passphrase. If you have lost both your passphrase and recovery phrase, your data is permanently inaccessible. This is by design — it means we cannot access your data either.

Beebeeb is available on Web (any modern browser), macOS, Windows, Linux, iOS, and Android. All clients are open source.

AES-256-GCM for file encryption, Argon2id for key derivation from your passphrase, X25519 for key exchange when sharing files, and HKDF-SHA256 for per-file key derivation. Every file — and every filename — is encrypted on your device before upload.

No. This is not a policy decision — it is an architectural guarantee. Your encryption keys are derived from your passphrase, which never leaves your device. Our servers store only encrypted blobs. If compelled by law enforcement, we can only hand over encrypted data we cannot decrypt.

All client applications (web, desktop, mobile, CLI) are open source under AGPL-3.0 and available on GitHub. You can audit the encryption implementation, compile from source, or self-host.

Not yet. A third-party security audit is planned but has not been scheduled. Our cryptographic implementation uses well-established primitives (AES-256-GCM, Argon2id, X25519) and all client code is open source on GitHub for public review.

Free (5 GB), Basic (1 TB at EUR 10.99/month), Pro (5 TB+ at EUR 54.95/month), and Business (10 TB+ at EUR 109.90/month, coming later this year). All plans include end-to-end encryption. Annual billing saves two months.

Go to Settings then Billing then Cancel subscription. Your data remains accessible until the end of your billing period. After that, your account reverts to the Free plan. We do not use dark patterns — cancellation is two clicks.

We accept credit/debit cards (Visa, Mastercard, Amex) and SEPA direct debit via Stripe. All payment processing happens through Stripe — we never see your full card number.

All data is stored on EU-operated infrastructure in Falkenstein, Germany. No data ever leaves the European Union. No US sub-processors have access to storage infrastructure.

Yes. Beebeeb is operated by Initlabs B.V. in the Netherlands. We process minimal personal data (email, payment info via Stripe, usage metadata). File contents are encrypted and inaccessible to us, which is the strongest possible form of data protection.

Go to Settings then Privacy then Export data to download everything we have. To delete your account, use Settings then Privacy then Delete account. This is irreversible — all encrypted data is permanently destroyed.

Yes. The bb CLI is available via Homebrew (brew install beebeeb-io/tap/bb) or as a direct download. It supports upload, download, sync, and sharing from the terminal.

A REST API is available for Pro and Business plans. Documentation is at beebeeb.io/docs. The API requires client-side encryption — you encrypt before sending, just like our apps do.

Individual files up to 50 GB are supported. Files are chunked and encrypted in 64 MB segments for efficient upload and download. There is no limit on the number of files.